General terms and conditions of sale b2b

IN GENERAL

These terms and conditions apply to all orders placed with us and all outgoing quotes and deliveries, unless explicitly specified otherwise by us in writing. By placing an order, the buyer accepts these terms and conditions and waives his terms and conditions of purchase. All specified information such as prices, colours, sizes, etc. are subject to change. In case of possible technical changes the customer always receives the latest model. We are not liable for any printing errors.

GUARANTEE

By applying strict quality standards, quality problems are usually caught in advance.

5-year warranty from the date of delivery on all our office chairs;
2-year guarantee from the date of delivery for all other products

This guarantee does not cover the consequences of normal wear and tear, incorrect use or insufficient maintenance.

PRICES

All specified prices are without VAT. All specified prices are without obligation and only binding if confirmed by us in writing.

TERMS OF PAYMENT

If companies purchase these products for their staff, all invoices and bills are payable at our head office. Purchases by private individuals via the webshop must be paid immediately via the payment system Mollie. Orders will only be accepted after receipt of a proof of payment by this payment system. All invoices and bills are payable at our registered office. Our invoices are payable within 30 days after the invoice date. Cash payment on delivery entitles you to a 2% discount. Every first order is cash on delivery. Moreover, for every order we reserve the right to deliver cash on delivery or against partial or full advance payment. In case of non-payment on the due date, delayed interest to the amount of 12% a year shall be owed by operation of law and without notice of default. In case of non-payment on the due date fixed damages of 10% shall also be owed, with a minimum of €75 by operation of law and without notice of default. Delivered goods remain our property as long as the invoice has not been paid in full. However, the risk of the goods as well as any liability vis-à-vis third parties shall always be transferred to the customer at the time of delivery. The non-payment on the due date of one single invoice makes the owed balance of all the other invoices, even of the invoices that are not yet due, immediately due and payable. Late payment also gives us the right to suspend any further deliveries or services in order to avoid the amount due from running up any further and this without any notice on our part.

CANCELLATION

In case of cancellation of an order fixed damages of 20% need to be paid, possibly increased with the already incurred costs.

RIGHT TO DAMAGES ON THE PART OF THE CUSTOMER

The buyer can always claim general law damages.

ORDER AND DELIVERY

Prices for delivery and/or assembly are indicated on our website. Shipment is for the buyer's account and risk. In case of delivery not on the ground floor, the customer needs to provide a sufficiently big elevator or a outside elevator. The cost of hiring an outside lift is €125.00 excluding V.A.T. for the lift and €45.00 excluding V.A.T. per man/hour for operating the lift. Additional costs such as reservation of parking spaces will also be charged. The spaces need to be empty and ready for installation. (all damage as a result of unfinished site situations are payable by the buyer.) The connection and disconnection of electricity and data cables etc. is payable by the customer. If the other party postpones the delivery, Pami shall be entitled to charge the costs arising from this. (These shall include costs related to logistical handling and further storage). Storage costs in our warehouses shall be invoiced at € 5,- excl. Additional handling costs at the usual rate of 45,- € excl. If we have to store furniture at the customer's premises, the liability for damage on delivery will lapse after the signing of the delivery note. Special transport by lorry at €1,- excl. V.A.T. per km (there and back) + (hourly rate x number of man hours). Special transport by car/van at 0,40 € excl. V.A.T. per km (there and back) + (hourly rate x number of man hours). Costs of additional intervention for final assembly at a later date shall be borne by the customer. Delivery times are approximate and are not binding, but will be taken into account as much as possible. Late delivery may not, unless otherwise stipulated, give rise to refusal of delivery and shall not give rise to compensation. We reserve the right to invoice the goods according to their delivery, even if this is only partial.

COMPLAINTS

Any complaints need to be motivated and sent to us by registered letter within three days after delivery. The delivery bill needs to be transferred to us and the customer must also mention the invoice number in question. Our responsibility is restricted to replacing the delivered goods or parts to the extent that we are responsible for the damage. After taking receipt of the goods no complaints can be submitted regarding visible defects, the capacity and the number of delivered goods. A complaint does not suspend the payment obligation.

DISPUTES

All disputes belong to the jurisdiction of the courts of Neerpelt and Hasselt (Belgium), i.e. the courts of the location where the obligations need to be executed and/or where they originated. Comments and restrictions regarding the invoice and/or the specified general terms and conditions need to be sent to us in a motivated letter within eight days after the invoice date; with regard to the rules on the settlement of disputes this period amounts to 30 days. If an order form was signed by the buyer or the client the regulations specified in the general terms and conditions specified on the order form apply.